VOIP

Evolution Telecom's VOIP Network truly accomodates the varied needs of Business users, from Grouped Accounts to Conference call management. This System implements current standards to facilitate communication from our Users to any Standard Telephone or Internet Telephone in the World.

Our users enjoy the benefits of a Business Grade VoIP Network offering a variety of services at very low costs.

Please take the time to browse through and explore the benefits of using the Evolution Telecom VOIP system to cut your communication costs.

Connecting to Evolution Telecom's VOIP is simple.

The first thing you need is an account. This account may have been created for you by an Evolution Telecom Partner or you may have signed up online.

After your account has been created, we wil activate it and supply you with the pre-configured necessary hardware to use our VOIP system.

Voicemail
Evolution Telecom incorporates voicemail in the following manner.

The system will allow VOICEMAIL messages to be left for any VOIP User.
If a voicemail is left for a user it will then be emailed to that user after the completion of the voicemail. This will allow the user to check their email account and playback the message that was received. This option may be modified to email notification only by the user and we will assist the user with this if required.

What is VoIP/Internet Voice?
VoIP allows you to make telephone calls using a computer network, over a data network like the Internet. VoIP converts the voice signal from your telephone into a digital signal that travels over the internet then converts it back at the other end so you can speak to anyone with a regular phone number. When placing a VoIP call using a phone with an adapter, you'll hear a dial tone and dial just as you always have. VoIP may also allow you to make a call directly from a computer using a conventional telephone or a microphone.

How Can I Place a VoIP Call?

Depending on the service, one way to place a VoIP call is to pick up your phone and dial the number, using an adaptor that connects to your existing high-speed Internet connection. The call goes through Evolution Telecom to our VoIP provider. The phone call goes over the Internet to the called party's local telephone company for the completion of the call. Another way is to utilize a microphone headset plugged into your computer. The number is placed using the keyboard and is routed through your cable modem.

What Kind of Equipment Do I Need?
A broadband (high speed Internet) connection is required. This can be through a cable modem, or high speed services such as DSL or a local area network. You can hook up an inexpensive microphone to your computer and send your voice through a cable modem or connect a phone directly to a telephone adaptor supplied by Evolution Telecom.

Is there a difference between making a Local Call and a Long Distance Call?
Evolution Telecom offers VoIP users free calls to other subscribers to the service. This means you will not incur long distance charges if you call a number of another VOIP user regardless of geography. It also means that people who call you (if they are users of Evolution Telecom's VOIP service) will not incur long distance charges.

Some VoIP providers charge for a long distance call to a number outside your calling area, similar to existing, traditional wireline telephone service. Other VoIP providers permit you to call anywhere at a flat rate for a fixed number of minutes.

If I have VoIP service, who can I call?
Depending upon your service, you might be limited only to other subscribers to the service, or you may be able to call any phone number, anywhere in the world. The call can be made to a local number, a mobile phone, to a long distance number, or an international number. You may even utilize the service to speak with more than one person at a time. The person you are calling does not need any special equipment, just a phone.

What Are Some Advantages of Internet Voice?
Because VoIP is digital, it may offer features and services that are not available with a traditional phone. If you have a broadband internet connection, you need not maintain and pay the additional cost for a line just to make telephone calls.
With many VoIP plans you can talk for as long as you want with any person in the world (the requirement is that the other person has an Internet connection). You can also talk with many people at the same time without any additional cost.

What Are Some disadvantages of Internet Voice?
If you're considering replacing your traditional telephone service with VoIP, there are some possible differences:
Call quality is not the same as traditional fixed wire phones. You will find that depending on the speed of your internet connection and how busy the internet is at the time that you make the call, that the quality will vary. Typically users experience delays in conversation or drop out in conversations similar to a mobile phone. Most users say that VOIP services offer clear conversations depending on the configuration of your hardware about 65% of the time.

VoIP services don't work during power outages and backup power is not available.

Our VoIP service does not connect directly to emergency services.

VoIP providers may or may not offer directory assistance/white page listings.

Can I use my Computer While I talk on the Phone?
Yes

Can I Take My Phone Adapter with me When I Travel?
You may be able to use your VoIP service wherever you travel as long as you have a high speed Internet connection available. In that case it would work the same as from your home or business.

Does my Computer Have to be Turned on?
Not if you are making calls with a phone and adaptor or special VoIP phone, but your broadband Internet connection needs to be active. You can also use your computer while talking on the phone.

How Do I Know If I have a VoIP phone Call?
It will ring like any other call.